Coaching Customers

Booking this course

If you would like to talk to us about running this course, please contact us:
Tel: + 44 (0)1789 734343 or email us at admin@proskill.co.uk

Your participants may be called on to ‘show’ customers how to do things. Good business coaching skills increase the customer’s trust, self-reliance and confidence. This reduces problems.

Overview
When customers are confident and competent in using our products/services, their loyalty and profitability increase. Customers who do not gain maximum benefit from their investment are your competitor’s prospects. Customers who cannot use your products/services effectively are more inclined to complain and make service calls. Such actions increase your costs and reduce your profits. Such problem customers also reduce the enjoyment you get from the job. Business Coaching complements or replaces formal training courses. Site visits may require ‘showing’ someone how to do something. Ad-hoc conversations may unveil the need for additional skill/knowledge.

In this practical and enjoyable course participants will learn the vital skills and how to avoid common pitfalls.

Who Should Attend
Anyone working with customers.

Duration
1 Day