Behaviour Management Versatility
Booking this course
If you would like to talk to us about running a Behaviour Management course, please contact us: Tel + 44 (0)1789 734343 or email us at admin@proskill.co.uk
We must increasingly deal with a wide range of behaviour types amongst the customer group. Our success will be increased if our behaviour management and versatility increases.
Overview
Many years ago, you could be successful by being able to effectively deal with one type of person. Today success requires us to deal with a variety of different behaviour types. This applies internally and externally. As people move in an organisation, we must quickly adapt to new people and create rapport quickly. This ‘chameleon’ quality is often a key differentiator between successful and unsuccessful people.
This thought provoking and stimulating course allows participants to quickly target behaviour modification in a simple and effective manner.
Who Should Attend
Anyone who has to deal with a wide range of people.
Duration
1 Day
Behaviour Management – Course Objectives
Participants will learn:
- the underlying principle of Behaviour Analysis and the strengths and weaknesses of their own behaviour type
- how to identify the behaviour type of other people easily and quickly
- to modify their behaviour to meet the needs of different groups
- to handle groups containing mixed behaviour types
Behaviour Management – Course Outline
| Behaviour Types Behaviour characteristics Underlying behaviour factors Reaction under stress Behaviour groups strengths and weaknesses of each group Self-Discovery Behaviour Identification Behaviour type clues Identification-by-proxy How negative comments may indicate behaviour type Pitfalls in identificationHandling Different Types Key differences between your type and other types Versatility factors ‘Meeting’ versatility skills Each stage in the sales process and how to modify behaviour Mixed Behaviour Type Groups |
| For more information please contact us on + 44 (0)1789 734343 |