Our Clients
The breadth of our client base is a reflection of the variety of industry experience offered by our consultants. Clients come from a variety of markets, including IT, Automotive, Food Industry, Pharmaceuticals and Local Government. This variety shows that our approach is flexible and effective in both service and manufacturing sectors, and in both public and private sector clients.
A selection of client case studies are available to give further information on the challenges faced by clients and the solutions ProSkill has provided, along with the outcomes:
- Chequer Foods Ltd
- Denso Manufacturing UK Ltd
- IIR Management Development
- Logica CMG
- Maier UK Ltd
- Misys
- NEC Europe Ltd
- Novartis
- Organon
- Pirelli Tyres Ltd
- Pitney Bowes Management Services
- Servis UK Ltd
- Telford District Land Registry
- XMA Computers
Chequer Foods Ltd
Chequer Foods, a client in the food industry, was experiencing a number of issues within their shop floor teams including low morale, high staff turnover and poor team performance. These were identified as being primarily caused by Team Leaders having different levels of skill and experience.
Working closely with the client, ProSkill developed a bespoke training course with modules covering Team Development; Motivation and Leadership; Coaching; Decisions, Problems and Communication and including tailored case studies and exercises.
Feedback is very positive. Teams are functioning more effectively; morale in teams is higher; staff retention has increased – before the training staff turnover in some teams was as high as 50% but has fallen to almost zero in the six months following the training course.
NEC Europe Ltd
NEC Europe’s European Customer Helpdesk team were too reliant on their supervisor for dealing with difficult situations. A number of needs were identified, including establishing the customer’s needs and expectations; dealing with difficult customers; time management; increasing assertiveness. A key requirement for NEC was a course that addressed these needs to a group where for many English was a second language.
A three day totally bespoke course was designed, using a mixture of practical exercises, real examples, skills practice and discussion to support the theory.
The changes in performance have been marked. There is a noticeable increase in confidence among staff dealing with difficult situations, and often they are defused before they begin. Team work has improved, and the supervisor is seeing a 25% drop in the number of complaints passed to her for resolution.
For more information please contact us on + 44 (0)1789 734343